Helpdesk

All about indiagold 6

• What is indiagold?
• What can I do on indiagold?
• What is Augmont?
• Is there any limit on the amount of Gold I can buy or sell on the indiagold?
• Where does indiagold store my gold?

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Gold purity, live price and more 6

• What is 24 karat gold?
• How do I know that the Gold is pure?
• What is the live gold price?
• How often does the live price change?
• How long is the buy and sell price valid for completing a transaction?

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Buying Gold 7

• How do I buy gold?
• Can I cancel my gold purchase?
• How do I view my gold balance?
• I do not see the Gold that I bought added to my Gold balance?
• Where can I find the invoice of my buy order?

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Selling Gold 12

• How do I sell gold?
• Can I cancel my sell order?
• How do I view my gold balance?
• Where can I find the invoice of my sell order?
• How much time does it take to receive the money after selling my Gold?

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Gifting Gold 4

• How to gift gold?
• How do I collect gold?
• Can I gift gold to someone with an Apple phone?
• Can I revert/refund my gold gift?

Payment related FAQs 8

• What payment options does indiagold support to buy Gold?
• Do you accept cash for buying or selling gold?
• Can I buy gold using a Credit Card on the indiagold app?
• Is there any fee for using UPI or Debit Cards for buying gold?
• Is there any fee for sending money to my bank account from selling my gold?

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GST & other taxes 2

• What is GST?
• Do I have to pay any tax on the income from the sale of gold?

Loans against Digital Gold 0

SIP 11

• What is indiagold SIP?
• Are all banks supported for UPI autopay?
• How do I activate Gold SIP?
• What are the various options for SIP in indiagold?
• How do I set up automatic payment for SIP?

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How to buy Gold on Installments? 6

• How to buy Gold using advance installments with EasyGold?
• What are the benefits of buying gold in installments?
• Why is there a difference between the full upfront price and 3/6/9 month Plan prices?
• What is indiagold?
• What is Augmont?

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Euphoria Gold Coins 3

• What is the purity of Euphoria Gold Coin?
• When will my order get delivered?
• Can I cancel the order after making the payment?

Price hike protection 2

• What if the price of gold changes during the plan period?
• When is price of gold fixed for plan duration?

Ongoing/ Pending Installments 6

• When is the monthly installment due date?
• When is my next installment due?
• Do you send reminders for the installments?
• Can I pay installments before the due date?
• Can I settle the remaining installments before the due date and request for delivery?

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Delivery of Gold 3

• When is the product delivered?
• Can I cancel the order after making the full upfront payment or the last installment?
• What happens if you are not able to deliver to me?

Payment related FAQs 6

• How do I pay booking price and installments?
• Is there any fee for using UPI or Debit Cards for making the payments?
• Do you accept cash for buying Gold using EasyGold?
• Do you accept Credit Cards for EasyGold payments?
• Are there any processing fees?

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Order cancellation 9

• What are the cancellation charges if I want to cancel the order before paying the last installment?
• How much am I refunded if I cancel the order before paying the last installment?
• How does indiagold refund me the money if I cancel my EasyGold order?
• How much time does it take to receive the money after cancelling my EasyGold order?
• I haven’t received the money in my bank account after cancelling my EasyGold order?

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Invite a friend 4

• How does invite code work?
• How do I invite someone?/ How do I share my invite code with someone?
• How many people can I invite?
• My invite coupon is not working. What do I do?

Accept an invitation 3

• How does invite code work?
• I was invited by someone, where do I enter their invite code?
• Is there a minimum amount involved with invite?

निमंत्रण भेजें 4

• इनवाइट कोड काम कैसे करता है ?
• मैं किसी को आमंत्रित कैसे करूं? / मैं अपना इनवाइट कोड किसी के साथ कैसे साझा करूं?
• मेरा इनवाइट कोड चल नहीं रहा।
• मैं कितने लोगों को आमंत्रित कर सकता/ सकती हूं?

निमंत्रण कैसे स्वीकार करें 3

• इनवाइट कोड काम कैसे करता है?
• मुझे किसी ने आमंत्रित किया था, मैं उनका इनवाइट कोड कहां दर्ज करूं?
• क्या आमंत्रण में कोई न्यूनतम राशि है?

Locker & My Orders 2

• What is indiagold’s locker?
• What are My Orders?

Languages supported 3

• What languages does indiagold support?
• How do I choose my preferred language?
• How do I change my preferred language?

Password / Security 3

• Can I set up an app lock to secure the indiagold app?
• What do I do if my phone is stolen or my SIM card is lost?
• How do I reset / change my indiagold password?

All about indiagold 2

• What is indiagold?
• What can I do on indiagold?

Signing up 1

• How do I sign up on the indiagold app?

Editing profile 3

• How do I change my mobile number that I have registered with indiagold?
• How can I add a profile picture or change the existing one on my indiagold account?
• My email is already in use. What do I do?

App related 4

• Where can I download the indiagold app?
• Which versions of Android does indiagold support?
• Is indiagold available for iPhones / on iOS?
• Which versions of iOS does indiagold support?

Not able to log in 2

• Why am I not receiving the OTP?
• I’m not able to login. It says my account is blocked. Please help.

Address book 4

• What do I use a saved address for?
• How do I add, change or delete my saved addresses?
• How many addresses can I save on the indiagold app?
• Can I enter an international address? Does indiagold deliver internationally?

Deleting the account 2

• How do I delete my indiagold account?
• Will indiagold delete my transaction history if I want to delete my account?

KYC 10

• What is KYC and why do I need to do it?
• How can I do KYC?
• How much time will it take to complete my KYC process?
• I do not have a PAN can I still complete my KYC process?
• Why are other documents not accepted for KYC?

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Terms & Conditions and Privacy Policy 5

• Offer Related Terms and Conditions (T&C)
• indiagold app Terms and Conditions (T&C)
• Christmas Carnival 2021 Offer Related Terms and Conditions (T&C)
• Christmas Carnival 2021 Offer Winners
• Akshay Tritiya Offer 2022 Winners

Misc 2

• I want to provide feedback to the indiagold team?
• I want to work with indiagold. Where do I send my resume?

Product Description FAQs 4

• How to buy Gold in advance installments?
• What are the benefits of buying with EasyGold?
• When is the product delivered?
• What happens if you are not able to deliver to me?

Learn about indiagold 0

Apply for a loan from your home 3

• What is the process of applying for a loan?
• Where is your office? Which cities are you presently active in?
• What documents should I submit for a loan?

Loan repayment and closure 7

• How can I pay my installment?
• What happens if I miss my installment?
• Can I pay the interest amount before the due date?
• How to close my existing active loan?
• What will happen in case of early closure?

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Daily loan repayment and closure 1

• What happens if I miss my installment?

Loan Renewal 4

• What is Loan Renewal?
• When can I renew my loan?
• What are the benefits of loan renewal?
• How to renew my loan?

Part Payment 7

• What is the limit on part payment I can make?
• What is the payment method I can use for part pre-payment?
• Why are bank account details different for different payments?
• What is part pre-payment? How does it change balance principal?
• Can I part pay the full balance loan amount?

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Payment Related 3

• What are the payment methods supported by indiagold?
• What happens when my payment fails?
• I successfully completed my payment but it did not have any impact. Why?

Partial Release of Gold 2

• Can I get back specific ornament(s) before the completion of my tenure?
• How long will it take for the delivery of ornaments?

KYC for Loan against Digital Gold 11

• What is the KYC process and why do I need to do it?
• What are the documents required for KYC?
• How much time would it take to complete the KYC?
• What if my KYC process is unsuccessful?
• How will I know if my KYC is successful?

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Interest Rate Related 2

• What is discounted and non-discounted interest rate?
• Why did my interest amount increase?

Know more about gift card 9

• What is indiagold gift card?
• What can I buy with the indiagold gift card?
• How is it better than regular gifting?
• What mode of payment are supported?
• Are there any additional charges for buying a indiagold Gift Card?

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FAQs for Referrer 13

• How does the gold loan referral rewards program work?
• Is there an upper limit for rewards through the gold loan referral program?
• Which cities are part of the referral program?
• How many people can I invite through the referral program?
• How does the gold loan referral program reward me?

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FAQs for Applicants 6

• How does the gold loan rewards program work?
• I am unable to enter the referral code. What should I do?
• When and where will I receive my reward?
• Can I cancel or shift my gold loan after applying through the gold loan referral program?
• Which cities are part of the gold loan referral program?

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Gold Loan Rewards Program: T&Cs 1

• Gold Loan Rewards Program : Terms and Conditions

Gold Loan Gift Card Offer 2

• How do I claim free Digital Gold on indiagold website?
• Where can I see my free Digital Gold?

Bullet repayment scheme 1

• How to close your existing active loan?

Loan Renewal 2

• Why is the new loan amount different than my existing loan?
• What is gold price adjustment?

indiagold loan payment FAQs 5

• Is my lenderName interest amount correct?
• Is indiagold online web payment quick?
• Can I use Credit Card to make loan payments?
• Is lenderName online payment instant?
• Is lenderName online payment for loan safe?

LM Rewards 4

• What are the milestones required to unlock rewards?
• What type of rewards can I expect upon reaching the milestones?
• What happen if I only achieve one of the milestones?
• What loans are included in my "new loans", "closed loans" and "AUM" categories?