Helpdesk

Select the product you like to see its image, weight, purity, karat & metal type e.g. Gold or Silver along with the full upfront price & 3/6/9 months’ installment details.

The different payment options are explained below: 

• Full upfront price – make the full and final payment on the indiagold app.

• 3 month plan– make an initial payment which is equal to 20% of the price and the balance amount is payable in 3 advance installments. Get delivery after all installments are paid.

• 6 month plan - make an initial payment which is equal to 20% of the price and the balance amount is payable in 6 advance installments. Get delivery after all installments are paid.

• 9 month plan - make an initial payment which is equal to 20% of the price and the balance amount is payable in 9 advance installments. Get delivery after all installments are paid.

You will have to enter the full name and complete shipping address for the package to be delivered.

For the balance amount, you can pay using UPI and any Debit Card. We have partnered with India’s leading payment gateway Razorpay to accept payments - we don’t store your card details. Razorpay is PCI compliant, and ISO 27001:2013 certified.

[If you haven’t signed up for UPI, please do so at BHIM, Google Pay, PhonePe or Paytm.]

After the transaction is completed successfully, you will be taken to the transaction summary page and invoice will be sent to your registered email and mobile number over WhatsApp.

You can check the status of your order in the My Orders tab on the indiagold app.

• If you have paid the full upfront price, you will be able to track the status of your order. .

• If you have bought the gold using EasyGold installments, you will see the order details in the My Orders tab along with the next EMI due date. indiagold will also send you periodic reminders when your next installment is due. 

Once all the EMIs are paid, the final product will be dispatched and typically reach you within 10 working days.