Helpdesk

Apply for a loan from your home 3

• What is the process of applying for a loan?
• Where is your office? Which cities are you presently active in?
• What documents should I submit for a loan?

Loan repayment and closure 7

• How can I pay my installment?
• What happens if I miss my installment?
• Can I pay the interest amount before the due date?
• How to close my existing active loan?
• What will happen in case of early closure?

View all 7

Daily loan repayment and closure 1

• What happens if I miss my installment?

Loan Renewal 4

• What is Loan Renewal?
• When can I renew my loan?
• What are the benefits of loan renewal?
• How to renew my loan?

Part Payment 7

• What is the limit on part payment I can make?
• What is the payment method I can use for part pre-payment?
• Why are bank account details different for different payments?
• What is part pre-payment? How does it change balance principal?
• Can I part pay the full balance loan amount?

View all 7

Payment Related 3

• What are the payment methods supported by indiagold?
• What happens when my payment fails?
• I successfully completed my payment but it did not have any impact. Why?

Partial Release of Gold 2

• Can I get back specific ornament(s) before the completion of my tenure?
• How long will it take for the delivery of ornaments?

KYC for Loan against Digital Gold 11

• What is the KYC process and why do I need to do it?
• What are the documents required for KYC?
• How much time would it take to complete the KYC?
• What if my KYC process is unsuccessful?
• How will I know if my KYC is successful?

View all 11

Interest Rate Related 2

• What is discounted and non-discounted interest rate?
• Why did my interest amount increase?