Helpdesk

Locker & My Orders 2

• What is indiagold’s locker?
• What are My Orders?

Languages supported 3

• What languages does indiagold support?
• How do I choose my preferred language?
• How do I change my preferred language?

Password / Security 3

• Can I set up an app lock to secure the indiagold app?
• What do I do if my phone is stolen or my SIM card is lost?
• How do I reset / change my indiagold password?

All about indiagold 2

• What is indiagold?
• What can I do on indiagold?

Signing up 1

• How do I sign up on the indiagold app?

Editing profile 3

• How do I change my mobile number that I have registered with indiagold?
• How can I add a profile picture or change the existing one on my indiagold account?
• My email is already in use. What do I do?

App related 4

• Where can I download the indiagold app?
• Which versions of Android does indiagold support?
• Is indiagold available for iPhones / on iOS?
• Which versions of iOS does indiagold support?

Not able to log in 2

• Why am I not receiving the OTP?
• I’m not able to login. It says my account is blocked. Please help.

Address book 4

• What do I use a saved address for?
• How do I add, change or delete my saved addresses?
• How many addresses can I save on the indiagold app?
• Can I enter an international address? Does indiagold deliver internationally?

Deleting the account 2

• How do I delete my indiagold account?
• Will indiagold delete my transaction history if I want to delete my account?

KYC 10

• What is KYC and why do I need to do it?
• How can I do KYC?
• How much time will it take to complete my KYC process?
• I do not have a PAN can I still complete my KYC process?
• Why are other documents not accepted for KYC?

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